FAQ

Login

What can I do if I forget the password?

You just have to click 'Forgot Password' to go to Club Canon website and enter your registered email. We will issue a new password to you.

Shopping

How long can the items in my shopping cart be kept?

If you log in to your member account successfully, your items in the shopping cart will not be removed even you have left the site idle.

If I close the browser when I am shopping, will the items added to the shopping cart be removed?

If you browse the website as a guest and have cookies with tracking enabled, the system will save the products in your shopping cart for 20 minutes. If you successfully log in to your account using the same browser, the products in your shopping cart will not be removed even if you close the webpage.

Payment

How do I know if my order has been confirmed?

When our system receives your order, a message will be shown on the screen listing your order number. You will later receive an order confirmation email.

After order confirmation

Can I ask my friend to pick up the product for me?

If you are not available to pick up the product(s), you can authorize a person to do so with a copy of a signed authorization letter (At the end of the Confirmation Email) and the following identity documents. If fail to provide these, the request will not be entertained:

  • A copy of your Hong Kong or Macau identity card or passport
  • A copy of the credit card used in this online purchase
  • Identity document of the authorized person

How can check the order status?

If you are a Club Canon member, simply log in and click “Orders” to view your order status. You can also click on a specific order to see its details.

Others

How is my privacy being protected?

The personal information you provided is under the protection of the privacy policy of the HKSAR Government and our personal information (privacy) policy. If you are accessing the Canon Website on public computer, we suggest you to log out the site and close all browsers to better protect your privacy.

If you have any query regarding this order, please email to  consumer@support.canon.com.hk, or call our Canon Customer Service Hotline (852) 3191 2333 from 9:00am to 5:00pm, Monday to Friday and 9:00am to 12:30pm, Saturday (except Public Holidays).